A former VP of Communications at Cigna is among those letting Congress know the real deal when it comes to the large, private health insurers. It’s nothing you probably didn’t already assume, but it’s good to have some insider quotes at a time when these corporations are looking to partner on reform.
At a committee hearing yesterday, three health-care specialists testified that insurers go to great lengths to avoid responsibility for sick people, use deliberately incomprehensible documents to mislead consumers about their benefits, and sell “junk” policies that do not cover needed care. Rockefeller said he was exploring “why consumers get such a raw deal from their insurance companies.”
The star witness at the hearing was a former public relations executive for major health insurers whose testimony boiled down to this: Don’t trust the insurers.
“The industry and its backers are using fear tactics, as they did in 1994, to tar a transparent and accountable — publicly accountable — health-care option,” said Wendell Potter, who until early last year was vice president for corporate communications at the big insurer Cigna…
Insurers make paperwork confusing because “they realize that people will just simply give up and not pursue it” if they think they have been shortchanged, Potter said.
There is more in this article.
“[T]hey confuse their customers and dump the sick, all so they can satisfy their Wall Street investors,” former Cigna senior executive Wendell Potter said during a hearing on health insurance today before the Senate Committee on Commerce, Science, and Transportation…
“They look carefully to see if a sick policyholder may have omitted a minor illness, a pre-existing condition, when applying for coverage, and then they use that as justification to cancel the policy, even if the enrollee has never missed a premium payment,” Potter said. “…(D)umping a small number of enrollees can have a big effect on the bottom line.”
